One-Way/Roundtrip Bookings • Cancellations made 24 hours or more before the scheduled pickup time or flight arrival time will not be charged. Cancellations made 8 hours or more, but less than 24 hours, before the scheduled pickup time or flight arrival time will be charged 50% of the total trip cost. Cancellations made less than 8 hours before the scheduled pickup time or flight arrival time will be charged 100% of the total trip cost.

Exclusive Hourly Bookings • Cancellations made 72 hours or more before the scheduled start time will not be charged. Cancellations made 24 hours or more, but less than 72 hours, before the scheduled start time will be charged 50% of the quoted fare. Cancellations made less than 24 hours before the scheduled start time will be charged 100% of the quoted fare.

Additional Policies • Grace Period: Customers may modify or cancel their booking without penalty within 2 hours of the initial booking, provided the service is not scheduled to occur within the next 24 hours. • No-Show Policy: Failure to appear at the scheduled pickup location within 15 minutes of the agreed-upon time will result in full trip charges. For airport pickups, this period begins after the free wait allowance in Section 5 • Late Arrivals by Driver: If a driver is delayed by more than 15 minutes due to our fault for home or hotel pickups, this remedy is 25% off that fare, or reschedule at no additional cost. • Flight Delays: For airport pickups, we will monitor flight statuses and adjust pickup times accordingly. Delays exceeding 1 hr domestic / 1.5 hrs international from gate, then Section 5 rates. • Emergency Flexibility: Verified emergencies, such as hospitalization or natural disasters, may qualify for a full refund or rescheduling at no charge. Documentation may be required.

Refunds, if applicable, will be processed within 5-7 business days.